Get in Touch
For product inquiries, order-related questions, or to learn more about our custom process, please complete the form below and we’ll be in touch.
Alternatively, you may contact us directly at hello@mati-jewelry.com.
Contact Us
For general inquiries, please email us at hello@mati-jewelry.com. Our team will get back to you within 1–2 business days. Kindly note that response times may be longer during peak seasons.
Returns & Exchanges
To initiate a return or exchange, please fill out the form above and include your order number along with the item you wish to return in the message section.
Repairs
For repair requests, please complete the same form and specify the item requiring repair along with your order number. Please note that repairs typically take 6–8 weeks to complete.
Office Location
28 West 44th Street, New York NY 10036
Business Hours
Monday–Friday
9:30 AM – 5:00 PM EST