We accept all major credit cards Amex, Visa and Mastercard including debit cards. Bank transfers are also accepted; email us at hello@mati-jewelry.com for more details. For flexible payment options, we accept Klarna, allowing you to split payments over a few months for orders up to $10,000 for customers based in the United States.

We ship worldwide. However VAT might vary from country to country. We are not responsible for VAT and tariffs at customs of the destination country. If you are purchasing from outside the United States please make sure to read about your countries VAT and import duties.

For orders being shipped outside of the US - all import duties and taxes are not included in the final price so you will have to pay for anything additional upon arrival.

Once your jewelry has been packed and is ready to ship, you will receive an email from us with your tracking number. All of our packages are signature required. If it says your order has been delivered but it’s not with you, please contact us at hello@mati-jewelry.com with your order number and we’ll get on it.

All orders are shipped from our New York office via FEDEX and UPS.

Shipping is free for all US orders. For orders outside of the US, shipping costs may vary depending on the country it’s being shipped to.

If the items are in stock they'll be shipped within 7 working days. Due to the made to order nature of most of our jewelry, some can take up to 3 weeks to be shipped. Check out the product page for availability and estimated delivery times for specific pieces. For the holidays, we're doing our best to ship everything so you have it on time for the celebrations.

Custom Engagement rings take can take up to 3-4 weeks to be shipped. Ready-to-ship engagement rings are rings we have in stock and can therefore ship within 10 days.

Can’t wait that long? Contact us at hello@mati-jewelry.com and we’ll do our best to speed up the process.

Yes, we ask for a signature to make sure your jewelry arrives safely.

For deliveries in the US we can ship in 48h as long as the product is in stock. If you need a quick delivery, please reach out to hello@mati-jewelry.com with your order number and request.

We want you to feel confident in your purchase. If you’re not quite sure, you have 7 days from the date of delivery to return your order.

Please note that not all pieces are eligible for return or refund. Custom jewelry is considered final sale and cannot be returned. If you’re unsure about a specific item, feel free to contact us.

We are happy to exchange your piece within 7 days of the purchase date. If you would like to exchange your piece for a different item, we’re happy to assist. Please note that you will be responsible for the cost of returning the original item, shipping the replacement, and covering any price difference, if applicable.

Customized or bespoke pieces are not eligible for return or exchange.

Drop us an email at hello@mati-jewelry.com with your order number and reason of return, and we’ll send a return label your way. Please pack your item in the original packaging, making sure it's sealed well with the label clearly attached. Then drop it off at either a FEDEX or UPS location depending on the label we provide you, make sure to take the receipt.

Unfortunately, we cannot accept returns or exchanges for engraved pieces, as they are considered customized and uniquely made for you. If you have concerns about the piece, please feel free to contact us at hello@mati-jewelry.com, and we’ll do our best to assist you.

We accept returns and exchanges for non-custom items within 7 days of purchase, provided the piece is in its original, unworn condition. However, if the ring is not an eternity band, we may be able to resize it (up to 3 sizes up or down). If you have concerns about the piece, please don’t hesitate to contact us at hello@mati-jewelry.com, and we’ll do our best to assist you.

Our returns aren’t free as you’ll be charged the shipping fee for the delivery and return of your order.

Unfortunately, no. Since our bespoke and customized jewelry pieces are uniquely made just for you, we cannot accept returns or offer refunds. Customized pieces include those that have been engraved or rings made to a specific size.

Once we’ve received and processed your return we’ll be in touch to let you know your refund is on its way. It can take up to 5-10 business days for us to process your return

All sale items are considered final sale and are not eligible for return or exchange, unless otherwise stated.

Yes! You can find the length of all of our necklaces on the product page. If you require a custom length, please contact us at hello@mati-jewelry.com with your order number and request, and we will be happy to assist you.

Yes! You can find the length of all of our necklaces on the product page. If you require a custom length, please contact us at hello@mati-jewelry.com with your order number and request, and we will be happy to assist you.

Simply email us at hello@mati-jewelry.com with your order number and instructions on how you would like the ring changed and we’ll arrange a return for resize. At the moment, we do not cover the shipping cost for a resize unless it’s an engagement ring.

Due to the complexity of some of our designs, some styles are impossible to resize and are made to the size ordered. Please check the individual product pages to check a specific design.

At Mati, we exclusively use high-quality materials for all of our rings, necklaces, bracelets, and earrings. That means solid, 14-karat, 18-karat gold and platinum. Our diamonds are natural as well as lab-grown. For any custom requests regarding the gold or diamond please reach out to us at hello@mati-jewelry.com

Our gold​ will not fade, as it is solid gold. However, gold plated​ jewelry will​ fade over time, and affect the color of the jewelry. At Mati, we specifically use 14K and 18K ​solid gold to provide our clients with high quality pieces of jewelry that resist time, and can be passed onto generations.

Lab-grown diamonds are created using cutting-edge technology that replicates natural growing conditions in a lab. This results in diamonds that are chemically and physically identical to ones that come from mine.

Lab diamonds are real diamonds, identical in chemical composition to mined diamonds. Not even an expert gemologist is able to tell a lab-grown diamond apart from a mined one.

Yes, both our natural and lab-grown diamonds are certified by GIA and IGI. For our lab-grown diamonds we certify any stone above 1 carat, while our natural diamonds are certified from 0.50 carat up. For any specific certification request, please reach out to us directly at hello@mati-jewelry.com.

The easiest way to clean your Mati jewelry at home would be to fill a bowl with 2 cups warm water and several drops mild dish detergent. Soak your jewelry in the solution for 15 minutes. Scrub the gold jewelry with a soft baby toothbrush or a cotton swab then rinse it with water.

Don’t panic – it happens to the best of us. And we can help you get it fixed. ​Contact us​ at hello@mati-jewelry.com ​for more details.

Should your piece suffer a breakage due to manufacturing defects we are committed to repairing it at no cost to yourself. We will also replace any lost stones up to 0.15ct once. 

If your piece has sustained accidental damage we will be happy to still help ensure your piece looks as good as new. We can either fix or polish your jewellery and you will be charged the cost of repair plus shipping. 

Please refer to our Care & Composition FAQ for tips on how to care and store your Mati pieces.

• General wear and tear or damage from improper use or storage
• Loss and accidental damage
• Items that have been altered or repaired by another jeweller
• Loss of stones larger than 0.15ct

Due to the handmade nature of the jewellery, please note that slight variations in form and material are the work's unique character.